Words Preview:
exchange v. 交換
complete adj. 完全的、徹底的
notice n. 注意到
heels n. 鞋跟
receipt n. 收據
briefcase n. 行李箱
lock n. 鎖
guarantee n. 保固、保證書
repair 修理 v.
sell out v. 賣完了
return v. 歸還、退回
sleeves n. 袖子
fill out v. 填寫
camera n. 照相機
shut v. 關上
shutter n. 快門
proper 完全的
pop v. 啪一聲爆裂
Context:
Customers are describing a problem. Have you had the same experience before?
Listening:
Transcripts:
1.
A: Can I exchange this shirt, please?
B: What’s the problem?
A: I asked for a size 44, but this is a size 34.
B: Let me see if I can find one in the right size. Just a moment. I’m sorry sir. We are completely out of your size. Could you come back next week? We’ll have some more in then.
A: Um. Okay
2.
A: I’d like to exchange these shoes, please.
B: Oh, are they the wrong size?
A: No, I just bought these and I noticed that the heels are coming off. Look.
B: I see what you mean. Do you have your receipt?
A: Let me see. Oh, it looks like I forgot it. Does it matter?
B: Yes. Could you bring us your receipt?
3.
A: Excuse me, I bought this briefcase here a few months ago. Look. Here’s my receipt.
B: Yes?
A: The problem is, I can’t get the lock to work.
B: Strange. Let’s have a look. You’re right. No problem. It comes with a two-year guarantee, so we’ll repair it for you. But could you leave the briefcase with us for a few days?
A: Sure. No problem.
4.
A: Excuse me, I’d like to exchange this watch. I just bought it a few weeks ago, but look at this!
B: What seems to be the problem?
A: It’s the band. It’s already broken.
B: Oh. That’s not good. Let me see if I can get you another one. I’m sorry. We are completely sold out of that style. I can order one for you, or do you want to exchange it for a different watch?
A: Well, I really like this style.
B: Tell you what. Call me here tomorrow. By then, I’ll know when I can get you a new one.
A: Okay Thanks. I’ll call you tomorrow.
5.
A: Excuse me. I’d like to return this shirt.
B: Is there a problem with it?
A: Yes. See the sleeves? Believe it or not, this used to be a long-sleeved shirt.
B: Really.
A: Yes, I washed it once, and look at the sleeves. Now they’re much too short.
B: I see what you mean. I’ll get you another one. Could you just fill out this form for me, please?
A: Oh, sure. And here’s my receipt.
6.
A: There’s something wrong with this camera I bought here a few months ago.
B: What’s the problem with it?
A: The back doesn’t shut properly. See? It pops open when you try to shut it.
B: That’s strange. I’ve never seen that problem before. We’ll certainly repair it for you at no charge. But I do need one thing. Could you show me the guarantee that came with the camera?
A: Yes, here it is.
B: Thanks.
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