珊蒂寫字樓

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camcorder 攝像機

case 殼、盒子

sweatshirt 長袖運動衫

button 鈕扣

stain 髒污

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Context:

Customers are complaining about their shopping problems.

If you were the product manager, what would you do to help them?

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Listening:

Transcripts:

1.

Hey, they said this camcorder had a case—but look! There’s no case here.

2.

Look at this! I asked for a small T-shirt and they gave me an extra large sweatshirt.

3.

Hey look what happened! I ordered these glasses through the mail and one of them came broken.

4.

Hey look. All the buttons are missing from my new shirt. And look at this stain.